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Delivery Information

Delivery Information for 1chakrabloom.com

LAST UPDATED: March 2026

1. PROCESSING TIME

At 1chakrabloom.com, we take great care in preparing your crystals for their journey to you. Each order is lovingly packed to ensure your crystals arrive safely and energetically cleansed.

Current processing time: 1-2 business days 

Processing time begins once your order is confirmed and payment is received. Please note that processing time is separate from shipping time. During busy periods (holidays, sales events, or new collection launches), processing times may extend slightly. We will always notify you if significant delays occur .

Handmade note: As many of our crystal products are carefully selected and prepared individually, we do not offer expedited processing at this time .

2. SHIPPING DESTINATIONS

We currently ship to the following locations:

Domestic:

  • [List your domestic shipping any countries/regions.

International:

  • We ship to most countries worldwide 

  • If your country is not listed at checkout, please contact us at info@1chakrabloom.com and we will do our best to accommodate your order

3. SHIPPING METHODS AND COSTS

Domestic Shipping

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-4 business days after dispatch Free over USD100
Express Shipping 1-2 business days after dispatch USD100

Free shipping: We offer free standard shipping on all domestic orders over USD100 .

International Shipping

Shipping Method Estimated Delivery Time Cost
Standard International 5 business days after dispatch Calculated at checkout based on country, weight, and package size 
Tracked International 5-10 business days after dispatch Calculated at checkout

International shipping costs are calculated in real-time at checkout. The final cost depends on:

  • Destination country

  • Total weight and dimensions of your order

  • Selected shipping method 

4. ORDER TRACKING

All orders shipped with tracking will receive a tracking number via email once your order has been dispatched .

What to do with your tracking number:

  • Domestic customers: Use your tracking number to monitor your package's journey

  • International customers: Please note that tracking updates may be less frequent once the package leaves the UK/US/your country 

Untracked shipping: If you select an untracked shipping option, please note that we cannot be held responsible for items lost in transit. We recommend selecting tracked shipping for valuable orders .

5. INTERNATIONAL ORDERS - IMPORTANT INFORMATION

Customs, Duties, and Taxes

For all international orders:

  • You are responsible for any customs duties, import taxes, VAT, or other fees imposed by your country 

  • These charges are not included in the price of your order or our shipping costs

  • Customs policies vary widely by country; please contact your local customs office for more information

  • We are unable to declare items as "gifts" or lower the declared value to help you avoid customs charges - this is illegal and violates international shipping regulations

Delivery Times for International Orders

International orders can take up to 4 weeks to arrive once shipped, depending on your country's customs processing and postal service . This is beyond our control, and we cannot guarantee delivery by a specific date for international orders.

Restricted Items

It is your responsibility to ensure that the crystals you order can be legally imported into your country. Some countries have restrictions on certain minerals or gemstones. We are not responsible for:

  • Seizure by customs

  • Destruction of prohibited items by customs

  • Delays caused by customs inspections

6. SHIPPING CONFIRMATION AND NOTIFICATIONS

You will receive email notifications at key stages:

  1. Order Confirmation: When you place your order

  2. Dispatch Confirmation: When your order ships, including tracking information (if applicable)

  3. Delivery Confirmation: For some carriers, when your package is delivered

Please ensure your email address is correct at checkout to receive these notifications.

7. ADDRESS ACCURACY

It is your responsibility to provide the correct shipping address .

  • Please double-check your address before completing your purchase

  • We ship to the address entered at checkout

  • If you realize you've entered an incorrect address, contact us immediately at info@1chakrabloom.com

  • We can only change addresses before your order has been shipped

If your package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment

  • You will be required to pay for a new shipping label before we resend your order 

  • If you do not wish to have your order resent, it will be canceled and refunded minus original shipping costs

8. DELIVERY ISSUES AND UNDELIVERED PACKAGES

Failed Delivery Attempts

If your package is returned to us due to:

  • Failed delivery attempts

  • Unclaimed package at the post office

  • Wrong address provided

The following will apply:

  1. We will notify you via email

  2. You have 48 hours to respond and arrange reshipment

  3. Reshipment will require payment of a new shipping label

  4. If you choose a refund instead of reshipment, an admin fee of USD10 will be deducted to cover our original shipping and return costs 

What to Do If Your Package Is Not Delivered

Step 1: Check your tracking information first
Step 2: Contact your local post office - they often have more information than we do 
Step 3: If you still need assistance, email us at [email address] with your order number

Please note: Once your order is shipped, it is in the hands of the shipping carrier. While we will always do our best to help resolve issues, the carrier is responsible for delivery .

9. DAMAGED ITEMS IN TRANSIT

We carefully pack each crystal with protective materials to ensure safe arrival. However, accidents can happen in transit.

If your crystal arrives damaged:

  1. Contact us within [5/7] days of receiving your order 

  2. Take photographs of:

    • The damaged item(s)

    • The packaging (especially if it shows damage)

    • The outer box 

  3. Email photos to [email address] with your order number

What happens next:

  • We will assess the damage and work with you to find a resolution

  • If the item is in stock, we will offer a replacement 

  • If a replacement is not available, we will issue a refund (including original shipping costs) 

  • For insured packages, we may need to file a claim with the shipping carrier 

Note: For international orders, please be patient as shipping carriers may take time to process claims.

10. LOST OR STOLEN PACKAGES

Lost Packages

If your tracking shows no movement for an extended period (domestic: 7 days, international:14 days), please contact us.

Procedure for lost packages:

  1. We will open an inquiry with the shipping carrier

  2. For domestic orders, we typically wait 7 days before declaring a package lost

  3. For international orders, please allow up to 14 days due to customs delays

If a package is confirmed lost by the carrier, we will:

  • Offer a replacement (if available) or

  • Issue a full refund including shipping costs 

Stolen Packages

If your tracking shows "delivered" but you haven't received your package:

  1. Check with neighbors and around your property

  2. Contact your local post office immediately - sometimes packages are marked delivered but are still at the depot 

  3. Check if a "delivery safe place" was used

We are not responsible for packages that are stolen after delivery confirmation . However, we will:

  • Provide any documentation you need for police reports or insurance claims

  • Offer guidance on filing a claim with the carrier

11. GIFT ORDERS AND SPECIAL DELIVERY INSTRUCTIONS

Gift wrapping: We offer gift wrapping and can include a handwritten message. Please leave instructions in the order notes at checkout .

Special delivery instructions: If you have specific delivery instructions (e.g., "leave with neighbor," "safe place"), please add these to your order notes. However, please note that we cannot guarantee carriers will follow these instructions, and we are not responsible for packages left according to your instructions.

12. MULTIPLE ITEMS AND SPLIT SHIPMENTS

If you order multiple items:

  • We may ship them together in one package

  • If items have different availability dates, we may split your shipment

  • You will not be charged additional shipping for split shipments - we cover the cost of sending your order complete

Open boxes / holds: Currently, we [do/do not] offer the option to hold items for combined shipping . If you wish to combine multiple orders, please contact us before ordering.

13. SHIPPING INSURANCE

Included insurance:

  • All tracked shipments include basic insurance USD100 with the carrier 

  • This covers loss or damage during transit

Additional insurance:

  • You may purchase additional insurance at checkout for valuable orders

  • Cost is calculated based on the declared value

  • Claims for uninsured lost packages are subject to carrier investigation and may not be fully covered

Important: If you decline additional insurance for a high-value order, our liability is limited to the basic insurance amount provided by the carrier .

14. HOLIDAY AND SEASONAL SHIPPING

During peak seasons (November-December, sales events), please allow extra time for both processing and shipping. We recommend:

  • Ordering early for holiday gifts

  • Selecting expedited shipping for time-sensitive orders

  • Checking our social media for shipping deadline announcements

Shipping cut-off dates for holidays will be announced on our website and social media.

15. CONTACT INFORMATION FOR DELIVERY QUESTIONS

For all delivery-related inquiries, please contact us:

Email: info@1chakrabloom.com
Response time: Within 24-48 hours on business days

When contacting us about delivery, please include:

  • Your order number

  • A clear description of the issue

  • Photos (if reporting damage)

16. DELIVERY POLICY UPDATES

We reserve the right to update this Delivery Information page at any time. Changes will be posted here with an updated "Last Updated" date. Please review this page periodically for any changes